I have–about one out of five times that I go to the Irvington post office. Somebody, often a fully grown man, will flounce out, huffing “This is ridiculous!”
Unfortunately, that’s a better reaction than the one where the person takes it out on the postal worker at the desk. (Most of the workers I’ve dealt with there are really nice, until customers become obnoxious.)
It’s true that the office is understaffed and undersupplied, but the customers seem to make it worse for themselves. About a third or so of the people in line and many of the flouncers are people with simple domestic envelopes and packages that could be mailed at the machine outside. I used it today and only had to pop in to the counter to snag a couple of Priority Mail stickers. I think my total time was about 5 minutes. It’s actually very easy to use.
I realize that many older people (and a few younger ones) are scared of ATM-like gadgets, and some people have language/vision/literacy issues, and some people don’t have a credit card. But that still leaves a lot of people who are just waiting in line for no good reason. Just use the @#$ machine! And if you must do it in person for one reason or another and you didn’t budget enough time to wait in line, don’t take it out on the employees or force the other people near you to listen to your complaints.
